招聘信息

• 英文技术支持

  面议 浙江省杭州市西湖区 全职 本科及以上 10 2022-10-26

  收藏 投递简历

  2020-10-26 16:28:39

  职位描述

  岗位职责
  1. 向全球客户通过email/live chat/phone call提供纯英文技术支持（包括了售前和售后的支持）；
  2. 书写、整理产品英文技术文档；
  3. 协助公司内部及客户的技术培训工作；
  4. 收集分析客户提出的需求与意见，与其他团队协作解决问题。
  岗位要求
  1. 本科及以上学历，工科专业，计算机及相关专业优先考虑；
  2. CET-6级，具有优秀的英语听、说、读、写能力；
  3. 具有良好的表达、沟通和协作能力；
  4. 具有优秀的解决问题和总结问题能力；
  5. 重视团队合作，工作积极勤奋。
  
  
  Technical Support Representative
  Brief Description
  Provide excellent customer service in accordance with company policies, procedures and philosophies. The Technical Support Representative is the primary point of contact for incoming customer queries relating to technical issues and questions regarding customer communication products and services.
   
  Responsibilities
  1. Provide day-to-day customer contact via online chats, emails, help desk and phone calls and actively seeks resolution to customer problems with designated products and service lines
  2. Write and update knowledge base and technical support documentations to reflect current technical information on product
  3. Provide assistance for the technical training to customers and internal teams.
  4. Collect and analyse the suggestions and feature requests from the customers. Coordination with internal teams to provide solution to the customers.
  Experience and Qualifications
  1. Bachelor degree or above (engineering course). Computer science or related major is preferred.
  2. CET-6 certificate. Excellent verbal and written English skills.
  3. Strong communication skills. Ability to interact with customers and internal teams on a professional level.
  4. Excellent investigative and problem solving skills.
  5. Works well in a “team” environment.
  Other
  No need to travel. But have the chance for overseas exchange.

  职位类别:计算机软、硬件/互联网/IT

  专业要求:工学,机械工程,理学

单位简介